Christopher Dao
Senior Product Designer
Designing seamless solutions for high-growth companies through user experience
$1B Unicorn mid-sized startup providing AI-powered IT support and automationWORK EXPERIENCEElectric AI
Senior Product Designer April 2023 - November 2024AI Tech: Led AI-driven design initiatives and R&D incubators, resulting in intuitive IT solutions that enhanced usability and increased user engagement.
User-Centered Design: Validated user demand through research to guide product expansion into asset management, on/offboarding, and warehousing, resulting in customer conversions by 14%.
SaaS Conversion: Aligned product development with business goals during a SaaS transition, boosting traffic to the new product by 15%.
Process Efficiency: Established cross-functional processes for vertical slicing, enabling lean agile development and accelerating product delivery.
Marketplace Experience: Delivered tailored design solutions for ADP marketplace integration, increasing platform reach and strengthening market positioning.
Electric AI
$1B Unicorn mid-sized startup providing AI-powered IT support and automationProduct Designer November 2021 - April 2023Product Design: Led design initiatives that increased revenue conversion from services to SaaS within a one-year timeline.
Agile Development: Streamlined collaboration between product and engineering, ensuring on-time delivery of revenue-critical projects and roadmap execution.
Lean UX: Improved UX and informed roadmap priorities through usability testing, driving feature enhancements and iterative development strategies.
App Friendly: Designed integrations for Slack and Teams marketplaces, expanding product accessibility and boosting user adoption across platforms.
ZOLL Data Systems
SaaS for EMS, fire departments, and healthcare organizationsUX Designer January 2021 - November 2021Responsive Design: Led design for ePCR products, focusing on driving SaaS growth and customer migration by establishing user-centered design strategies to optimize adoption. This resulted in deprecation of 2 legacy apps within 2 years.
MVP: Directed the design process for a new product during an 11-month R&D project, providing weekly stakeholder updates and iterating on designs based on user feedback, increasing adoption rate by 20%
Mobile Experience: Spearheaded the mobile design system and implemented style guide practices, ensuring consistent UX between platforms by standardizing components.
Cross-platform: Designed consistent experiences for both iOS and Android marketplaces, expanding product reach and accessibility, by creating mobile-optimized UI for diverse product needs.
ZOLL Data Systems
SaaS for EMS, fire departments, and healthcare organizationsUX Generalist November 2019 - January 2021Persona Development: Published user personas to guide design strategy and inform product-market fit by synthesizing user research, validating business direction, and sharing insights with stakeholders.
Prototyping: Collaborated with remote developers to ensure alignment on deliverables and timelines by creating wireframes and technical specifications.
End-to-end Support: Supported product development via QA and design critiques, helping to amplify design work across developers ensuring accurate implementation.
EXPERTISEProduct Design
Prototyping / sketching / wireframing / user interfaces / user experience / style guides
User Research
User interviews / usability testing / data analysis / persona development
Accessibility / reusable components / implementation & scaling / typography / guidelines
Design System
Communication
Presentation / writing / critique / stakeholder alignment
ACHIEVEMENTSElectric IT Hub for ADP Workforce Now®
ADP Marketplace - 2024
Most Innovative - Hackathon
Electric AI - 2022
ZOLL® emsCharts® NOW
iOS/Android - 2021
EDUCATIONNeilsen Norman Group
Lean UX and Agile
EMSTA EMS
NREMT - Basic Certification
UC San Diego
English Language and Literature B. A.
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