Christopher Dao

Senior Product Designer

Multidisciplinary design leader helping companies grow through user-driven design

WORK EXPERIENCE

Electric AI

Lead designer on AI initiatives and R&D incubators. Shaped user experience and overall design of AI-driven solutions, including asset management, onboarding, warehousing, and device security features. Aligned product development with business goals for a transitioning SaaS company. Facilitated feature discussions and established a clear product vision and iteration strategy. Designed solutions for the ADP marketplace.

Senior Product Designer
April 2023 - Present

Electric AI

Led design efforts across multiple teams with a focus on driving revenue conversion from services to SaaS. Contributed to several business-critical projects, fostering alignment between product and engineering on roadmap deliverables. Conducted usability testing for various product enhancements to improve user experience. Designed for Slack and Teams marketplace.

November 2021 - April 2023
Product Designer

ZOLL Data Systems

UX Designer

Led the design of ePCR products, emphasizing SaaS growth and user engagement. Developed and implemented style guide practices for consistent user experience across platforms. Spearheaded the mobile design system, enhancing usability for EMS professionals. Collaborated with cross-functional teams to apply Design Thinking methodologies in product development. Designed for iOS and Android marketplace.

January 2021 - November 2021

ZOLL Data Systems

UX Generalist

Published user personas and implemented a design strategy for product iteration. Drafted wireframes, redlines, and technical specs for engineering and product. Synthesized and shared out user behavior research to validate business direction. Worked with remote developers to align deliverables.

November 2019 - January 2021

goldenHour EMS

Business Analyst

Collaborated with users and SMEs to define best workflow practices. Facilitated product development workshops. Recommended enhancement options to stakeholders with respect to healthcare compliance regulations. Prototyped each major feature and contributed to the design system.

January 2017 - November 2019
EXPERTISE

Product Design

Prototyping / sketching / wireframing / user interfaces / user experience / style guides

User Research

User interviews / usability testing / data analysis / persona development

Accessibility / reusable components / implementation & scaling / typography / guidelines

Design System

Communication

Presentation / writing / critique / stakeholder alignment

ACHIEVEMENTS

Electric IT Hub for ADP Workforce Now®

ADP Marketplace - 2024

Most Innovative - Hackathon

Electric AI - 2022

ZOLL® emsCharts® NOW

iOS/Android - 2021

EDUCATION

Neilsen Norman Group

Lean UX and Agile

EMSTA EMS

NREMT - Basic Certification

UC San Diego

English Language and Literature B. A.

TOOLBOX

Figma

Axure

Sketch

InVision